Used and Vintage:Īll Used and Vintage items come with a 48 hour approval period. If you received a defective or incorrect item, please see our FAQ section below. Return shipping must be paid by the buyer. This includes orders that qualified for free or subsidized shipping. Please note: All actual shipping fees paid by Prymaxe will be deducted from your refund along with a 10% restocking fee. It also does not cover items in the “What is NOT Returnable” list below. Our 45-Day Satisfaction Guarantee covers brand new products only - it does not cover used and clearance products (see below). All new items returned must be in BRAND NEW condition with zero signs of wear or use and must be returned in the original packaging with ALL materials (free/bundled items - must be unused/unopened, warranty cards, plastic, pouches, manuals etc.). If an item is not received by us within the 45-day window, the package will be refused. If you are not 100% satisfied with your purchase, you can return it within 45 days of the original purchase date for a store credit refund, or within 14 days of the original purchase date for a refund to the original purchase method (PayPal, credit card, etc). Last Updated: October 04, 2022 45-Day Satisfaction Guarantee Prymaxe reserves the right to define abuse of the return policy on a case by case basis and consequently refuse subsequent return requests by said abuser and place them "All Sales Final". If you are unsure about a product, please contact us before you complete the purchase, and we'll do our best to find the item that will best suit your needs. This helps both us and the customer save time and money. While we want to make sure you are satisfied with your purchase, we would like to try to limit the amount of returns as much as possible. Please note: We are a small, family owned business. We will do our best to help but ultimately we are not responsible if this does occur. If your tracking number states your order has been delivered but your product is no where to be found you must immediately call your local police department and open an investigation.
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